Return Policy Page

RETURN POLICY 


Order cancellation 

To cancel an order, simply call our customer service on 9353870618 or email us at info@andamanmarket.com. In case the order has already been shipped, please inform customer service, and do not accept the shipment. You will receive a shipment confirmation email when your order is shipped out. 


Return Policy. 

We accept returns in the following situations: 


  1. Damaged items are being delivered. 
  2. Delivery of the wrong items – not according to your order. 


Delivered Damaged Items. 

  • If your package appears damaged, and upon opening it if you find the artifact damaged, call us on +91- 9353870618 / email us at info@andamanmarket.com within 48 hours of receipt of the package. Kindly follow the steps below so that we can process your returns as quickly as possible. 


  1. Make a note of the damage to the courier's copy of the airway bill, and a copy of the airway bill, which you retain. 
  2. Also, appropriate remarks should be made on the delivery sheet (if applicable) of the courier personnel making the delivery. 
  3. Please notify Andaman Market directly within 2 days of receipt of the Handicraft/Jewlery if there is damage along with the details of the damage. 
  4. Also send us images of the work with close ups of the damaged portion(s) 

When you call us/ email us, we will discuss a replacement, refund, or credit. In case you desire a replacement, please ship the Handicraft/Jewelry back in the original packing materials and container. As soon as we receive your returned artifact, a replacement will be shipped to you at no charge. The cost of returning damaged items will have to be borne by you initially. Upon receiving the damaged items and confirming that they have been damaged in transit, we will refund the cost of your shipping the items back to us.


Unfortunately, replacements are not available for one–of-a-kind works (customized Handicraft/Jeweler) immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required. 



Delivery of wrong items – not according to your order 


Upon receipt of the item/s, if you find that they are not as per your order, please inform us within 48 hours of such a receipt. You may call us on +91- 9353870618 or email us at info@andamanmarket.com Please provide us with the following: 

  1. Details of your order number and the items included in your order. 
  2. Invoice number accompanying your order. 
  3. Consignment number of the courier’s airway bill. 

When you call us/ email us, we will discuss a replacement, refund, or credit. In case you desire a replacement, please ship the item/s back in the original packing materials and container. As soon as we receive your returned items and confirm that they are in good condition, your originally ordered item/s will be shipped to you at no charge. The cost of returning wrongly shipped items will have to be borne by you initially. Upon receiving the returned items in good condition, we will refund the cost of your shipping. 

Unfortunately, replacements are not available for one–of-a-kind works (customized Handicraft/Jewlery) immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required. 


Refund policy 


Refunds are processed in a maximum of 15 days from the date on which Andaman Market receives returned goods. Through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was paid. 


Andaman Market offers sincere access to a treasure trove of hand-crafted artifacts - either richly curated by partnering with empaneled artisan communities and independent artists. Borrowing inspiration from our ‘Local Andaman’ roots, we dedicate this gateway to the constantly evolving and ever inspiring nature of Indian Artisanship. Our mission is to offer the global audience a gateway to handpicked Indian artifacts, and inspire a conversation dedicated to conserving arts and crafts.